Refund & cancellation policy

One payment, a fixed access period

Student subscriptions provide 3, 6 or 12 calendar months of access from confirmed activation. These are one-time purchases. We do not automatically renew or charge you again. Your exact start and expiry dates appear on your subscription page.

Cancel before completing payment

You can close checkout before paying without a cancellation fee. If your bank shows a debit after checkout closes, check the payment status in your account and contact support before paying again. Closing a checkout window does not reverse a payment already captured.

Seven-day refund for an unused subscription

You may request a full refund within 7 calendar days of payment if you have not started any paid course lesson, practice problem, assessment or interview. The free public demos do not count as paid usage. Once approved, we revoke the refunded subscription and return the amount collected for that order, including its handling fee and any applicable tax.

Duplicate charges and service problems

We review duplicate captured charges, a paid subscription that does not activate, and a material service failure that prevents you from using the purchased access. Report the issue promptly with the order reference, payment date and a description. We check the payment and usage records and, where appropriate, restore access or refund the affected purchase. A provider outage or pending payment requires payment-status verification first.

After using paid access

A change of mind after using the subscription, missed practice time or a placement outcome does not ordinarily qualify for a refund or a proportionate refund of unused days. This does not restrict any remedy available under applicable consumer law or our review of a genuine service failure. InterviewSkills provides preparation tools and does not guarantee employment or selection.

How to request help

Email contact@interviewskills.in from your registered email address with the subject “Payment or refund request”. Include your order reference, payment date and reason. Do not send your card number, CVV, UPI PIN, password or OTP.

We aim to acknowledge a complaint within 48 hours and resolve it within 30 days. Approved refunds return through the original payment method. Bank and payment-provider processing times vary, and we share the available refund reference. If you do not see the credit, reply to the same support request.

Institutional purchases

A separate written college or bulk-subscription agreement may specify its cancellation and refund terms. Review that agreement before the institution pays. Individual student purchases follow this policy unless an applicable written agreement expressly provides otherwise.